Updated June 1, 2014
Welcome
Wizards of the Coast provides you with the latest information about your favorite
games, gives you a place to meet and play with other gamers from around the world,
and enables you to discover the best in tabletop and digital entertainment. If you
are a parent or guardian and are interested in knowing more about Wizards" policies
regarding the collection of information, we recommend reviewing the
Note To Parents section, below.
We respect the privacy rights of our customers and online visitors, and have adopted
this privacy policy ("Privacy Policy") to explain how we collect, store and use
the information you provide to us.
The certification seal located to your right confirms that Wizards is a member in
the Entertainment Software Rating Board"s Privacy Certified Program:
ESRB Privacy Certified. To protect your privacy, we have voluntarily undertaken
this privacy initiative and all our Websites are ESRB Privacy Certified. As part
of this program, we are subject to frequent audits of our Websites and other enforcement
and accountability mechanisms administered independently by the ESRB.
Whenever you visit a website that displays the ESRB Privacy Certified certification
seal, you can expect to be notified of:
- Exactly what personal information may be collected;
- Who, if anyone, is collecting
your personal information;
- How this information may be used, including, with
whom, if anyone, it might be shared;
- How we use cookies and track IP addresses
to collect information;
- What choices you have with regard to the use of your
personal information;
- How we ensure data security, quality, and integrity;
-
How you can access and, if necessary, change the personal information a company
collects and maintains;
- Where and how to ask questions or file complaints; and,
-
Whether and how information is collected from children under 13.
If you have any questions regarding our privacy polices please contact us at:
Wizards of the Coast
ATTN: Customer Support
P.O. Box 707
Renton, WA 98057-0707
Call us Monday through Friday, from 9:00 am to 6:00 pm Pacific Time, and also on
weekends from 10:00 am to 4:00 pm Pacific Time.
US/Canada: (800) 324-6496
Other countries: 1 (425) 204-8069
Submit a help request (requires creating an account or signing in to your account):
http://wizards.custhelp.com/
For complaints, you can also contact ESRB Privacy Certified directly through their
consumer hotline, or by regular mail at
317 Madison Avenue, 22nd Floor, New York, NY 10017.
Table of Contents
What does this Privacy Policy apply
to?
This Privacy Policy applies to all Websites operated or controlled by Wizards includingwww.wizards.comand our customer support program. USING THE WEBSITES OR CONTACTING CUSTOMER Support, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE WEBSITES.
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What information does Wizards collect?
Wizards may collect information from you on a voluntary basis when you:
- create a profile to participate in Wizards community features
- create an
account
- participate in organized play
- shop at one of our affiliate online
stores
- give credit card information to make purchases from our Websites*
-
enter a shipping and billing address when making a purchase
- participate in contests,
events, or promotions
- send questions or comments to Wizards customer support
-
submit your resume to us online
- fill out online surveys
*While Wizards may collect credit card data from its customers from time to time,
it will also use third party credit card processing companies to process your payment
transactions. When using such a third party processing company, Wizards will not
have access to your credit card data.
The requested information may include personal information such as your name, email
address, birth date, telephone number, and home address. In addition, we may request
demographic information such as your age, gender, and household data.
If you are under the age of 13, some features of our Websites may be unavailable
to you. For others, you will need your parent or guardian's consent before you can
provide any personal information to us for purposes of registration and other online
activities. Kids, if you are ever unsure about anything you are seeing on the Websites,
ask your parent or guardian for help. SeeNote to Parentsbelow for more information.
To register an account with Wizards, you must, at a minimum, provide your date of
birth, location, a user name and password. To participate in other Wizards offerings,
such as organized play, you may be required to provide your first name and last
name, city, country, postal code, gender, email address, password, user name and
screen name.
Your personal profile ("Your Profile") at community.wizards.com will be automatically
populated with the screen name you provided at registration. The information in
Your Profile, including any information or content you voluntarily add to Your Profile
such as first and last name and images you upload, will be made public by default
and will not be subject to this policy, unless you set Your Profile to "Private".
To change Your Profile privacy settings, log in to community.wizards.com and go
to Your My Account tab then click "Edit Public Profile & Settings". In this
section, you may also change Your Profile information, who can view your page and
activity, and who can contact you on the Site, as well as control how we communicate
with you.
Your Profile will be searchable by screen name. You can change the visibility of
your profile by de-selecting the "Profile is visible to other users" and "Profile
is searchable" boxes in Privacy Settings. Please note: The photo you selected (you
are not required to upload a personal photo) as your avatar and your screen name
will always display on your page, posts, and in search results. Information and
content you choose to make public either through Your Profile, or by posting on
the Websites, are not subject to this policy.
Wizards also collects information from you at other points on the Websites, as described
below:
- Message Boards, Forums, Blogs and Social Networking
Wizards provides message boards, blogs and other public forums on the Websites for
exchanging information and social networking. Please note that any information,
user content or any other materials that you post on our Websites, including any
information from Your Profile that you choose to make public, will be available
for any user of that service to read, and are therefore no longer private and may
be disclosed without limitations as to use by a third party. If you post information,
materials or other content on the Websites or other public forum, you are providing
information that can be collected and used by others that you do not know, for their
own purposes, including the distribution of unsolicited communications.
Visitors purchasing goods and services through one of our affiliate online stores
will need to provide a valid credit card number and expiration date, in addition
to name, mailing address, phone number and email address.
To participate in some of our promotions, you may be asked to provide an email address
or screen name, so that we can let you know if you won a prize. For other Wizards
promotions, we may request your name and home address in order to send you products
or information by regular mail.
- Promotions
- Customer Support
When you contact customer support you may be asked to provide us with personal information
such as your name, telephone number, address and email. We collect this information
as part of our customer support efforts and it is used to confirm your identity,
respond to your inquiry or comments, for training purposes, and to assist us in
providing better products and services.
Participants, including store owners and event organizers, have the opportunity
to sign up with the Wizards Play Network in order to run organized play events.
You must provide certain personally identifiable information to be eligible to participate
in organized play.
In order to improve the user experience at our Websites, we may employ online surveys
for visitors to volunteer anonymous demographic information about themselves and
provide us feedback about why they visit our Websites and what we can do to make
them better. Information collected through these surveys is anonymous; we cannot
identify who is submitting the information or tie it to other personally identifiable
information a user may have provided us through another means.
Whatever the activity may be, we will only collect information to the extent it
is reasonably necessary to fulfill your requests and our legitimate business objectives.
If you do not want to submit personal information when requested, you will not be
able to access certain areas on our Websites or take advantage of certain features
of our Websites. However, you do not need to provide personal information to Wizards
in order to use our Websites.
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Social Media
You can also engage with our content on or through third-party social networking
websites, such as Facebook and Twitter (or third-party social media plug-ins and
applications). When you engage with our content on or through third-party social
networking websites, plug-ins and applications, you may allow us to have access
to certain information from your social media profile (e.g., name, email address,
photo, gender, birthday, location, your list of friends, people you follow and/or
who follow you, the posts or the "likes" you make) to deliver the content or as
part of the operation of the application. We may also obtain non-personally identifiable
information (e.g., content viewed, game performance, high scores, and information
about advertisements within the content you have been shown or may have clicked
on) from your interaction with our content.
When you provide information from your social media account, it can help enable
us to do things like (1) give you exclusive content, (2) personalize your online
experience with us within and outside our Websites (and or applications), and (3)
contact you through the social networking Websites or directly by sending you the
latest news, special offerings, and rewards. By doing so, you consent to the use
of this information in accordance with this Privacy Policy. When you provide personal
information to us through an application, on our Websites, or on social networking
websites, it may be publicly viewed by other members of these websites and we cannot
prevent further use of the information by third parties.
Through some social networking websites" privacy settings, you can control what
data you share. For more information about how social networking websites handle
your personal information, please refer to their respective privacy policies and
terms of use.
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Clear GIFs, Cookies and IP Addresses
Clear GIFs, sometimes called "web bugs" or "pixel tags," or "web beacons" are file
objects, usually a graphic image such as a transparent one pixel-by-one pixel GIF
(Graphics Interchange Format, one of the two most common file formats for images
on the Web), that are placed on a web page or in an email message to monitor user
behavior. The GIF tells us the IP address of the computer that fetched our page,
the URL of the page the GIF is on, the time the page was viewed, the type of browser
used, and it can also identify a previously set cookie value, and how and where
a user accessed a website. This anonymous information is returned by the clear GIF
to Wizards and we use this information to accurately count visitors across our Websites
and understand how they navigate and use our network of Websites. We not combine
information gathered through clear GIFs with your personal information.
We use "cookies" to enhance your experience at our Websites and to understand how
you interact with our Websites, products and services. Cookies are pieces of information
that we place on your computer to help us accurately understand how many consumers
are visiting a particular site, how often they visit that site and what content
they are most interested in viewing. For example, a cookie will allow us to remember
certain things based on your Internet Protocol or "IP" address (an IP address is
the string of numbers that identifies each sender or receiver of information that
is sent across the Internet), such as the time and duration of your visits, how
you navigated through our content and where you exited a particular site. To learn
more about how we use cookies, please visit our Cookie Policy.
Wizards' Websites collect IP addresses for the purposes of system administration,
to report aggregate information to our advertisers, and to audit the use of our
Websites. When visitors request pages on one of our Websites, our servers log the
visitors' IP addresses. We do not normally link IP addresses to anything personally
identifiable, which means that a user's session will be logged, but the user remains
anonymous to us. We can and will use IP addresses to identify a user when we feel
it is necessary to enforce compliance with our community rules,Code of Conduct, or postedTerms of Use, or to protect our Services, Websites, customers, or others.
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Log Files
Other information passively collected by Wizards is in the form of logs -- files
that record web site activity and gather statistics about web users' browsing habits.
These entries are generated anonymously, and help Wizards determine (among other
things) how many and how often users have visited our Websites, which pages they've
visited, and other similar data. We also use the log file entries for our internal
marketing and demographic studies, so we can constantly improve the online services
we provide you.
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Who is collecting my information and how will it be used?
We, or our third party partners and service providers, collect information you provide
through our Websites or when you interact with us. We may use the information you
submit to us to send you advertising or promotional materials including information
about new products, contests, features and enhancements, special offers and other
events of interest. We may also use your personal information for our internal research
and demographic studies, so we can constantly improve our products and services.
The demographic information (e.g., age and gender) you provide us is collected by
Wizards and may be disclosed in aggregate to third parties. This aggregate demographic
information cannot be used to personally identify you or your computer.
Third parties who fulfill online services such as hosting or Customer Support may
collect the personal information you provide through our Websites. These third parties
will not use your personal information for any purpose other than to provide the
related services, and have agreed to maintain confidentiality, surveys, security,
and integrity of your personal information.
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With whom does Wizards share my personal information?
Wizards may share your information with its related entities including its parent
and sister companies. Wizards may also share personal information with third party
service providers who assist us with operating our Websites or provide us with various
services (e.g. organized play, community operations, online product fulfillment,
email services, marketing and promotional services, or technical support). These
entities will not use your personal information for any other purpose than that
for which it was received by Wizards, and they agree to maintain the confidentiality,
security, and integrity of all information (personal or otherwise) they receive
from us.
Wizards also may disclose your personal information in order to fulfill a service
to you. For example, if you are entering a sweepstakes or contest, we may use your
personally identifiable information in order to fulfill the terms of that promotion.
This means that we may share the information for prize fulfillment purposes or mail
carriers. Also, if you make a purchase on one of our Websites, your credit card
data may have to be disclosed to an unaffiliated third party payment processing
company as necessary to complete your purchase (for example, to process your credit
card). In the event that such data is shared, Wizards will take all reasonable steps
to ensure applicable third parties adequately protect the data.
We may disclose personal information in the good faith belief that we are required
to do so by law including, but not limited to, disclosure to law enforcement or
other government officials in connection with an investigation of fraud, intellectual
property infringements, or other activity that is illegal or may expose you or us
to legal liability.
Except as set forth herein, Wizards of the Coast LLC, as a subsidiary of Hasbro,
Inc. does not sell or rent personal information collected from and about its customers
(including children under 13) to third parties. However, in the event of a merger,
acquisition, reorganization, bankruptcy, or other similar event, Wizards' customer
information may be transferred to Wizards' successors or assigns.
If you engaged in organized play, your full name, DCI number, city, state and email
will be accessible by authorized tournament organizers, retail locations that are
part of the Wizards Play Network, and members of the Wizards" community that are
adjudicating organized play events solely for the purpose of facilitating organized
play. These tournament organizers and community members are independent of Wizards
of the Coast, but are subject to theTerms of Useand other guidelines established by Wizards of the Coast from time to time. Upon your express approval, your personal information may also be disclosed to members of the Wizards" community who are engaged in investigating violations of tournament rules and theCode of Conduct. Additionally, your full name, city, and country may appear in online leaderboards and organized play event results.
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International transfer of information
Wizards" servers reside in the United States. If you choose to provide us with personally
identifiable information (e.g., through email, account creation, participating in
organized play, or by contacting customer support), such information may not only
be shared with our parent company (its affiliates and subsidiaries) and third party
service providers (as provided in this policy), it may also be transferred across
borders, and from your country or jurisdiction to other countries or jurisdictions
around the world.
If you reside in the European Union or in countries with laws governing data collection
and use that differ from the United States, please note that by providing Wizards
with your personally identifiable information, you are expressly consenting to the
transfer of your personally identifiable information to the United States as well
as other jurisdictions where Wizards conducts business or provides services.
A Note for EU and Switzerland Residents
Personal information collected on our website(s) may be stored and processed in
the United States. By using our website(s) you consent to any such transfer of information
outside of your country. Wizard complies with the U.S.-E.U. Safe Harbor Framework
and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of
Commerce regarding the collection, use, and retention of personal information from
European Union member countries and Switzerland. Wizard has certified that it adheres
to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security,
data integrity, access and enforcement. To learn more about the Safe Harbor program,
and to view Wizard"s certification, please visithttp://www.export.gov/safeharbor/.
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Linking to third party Websites
To provide relevant information not found on our Websites and to facilitate online
shopping, Wizards may provide links from our Websites to third party Websites. We
encourage our users to read third party Websites' privacy policies before submitting
personal information.
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Opt-out
If you do not want Wizards to send you information about products, services or events,
you may opt-out of receiving such communications at the time of registration. After
registration, you may opt-out by following the link provided in a Wizards email
or by contacting Customer Support. Notwithstanding the foregoing, Wizards reserves
the right to contact you with updates relating to your account, theTerms of Use, theCode of Conductor this Privacy Policy.
To opt-out of receiving communication, contact us at:
Wizards of the Coast
ATTN: Customer Support
P.O. Box 707
Renton, WA 98057-0707
Call us Monday through Friday, from 9:00 am to 6:00 pm Pacific Time, and also on
weekends from 10:00 am to 4:00 pm Pacific Time.
US/Canada: (800) 324-6496
Other countries: 1 (425) 204-8069
Submit a help request(requires creating an account or signing in to your account):http://wizards.custhelp.com/
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Safeguarding your personal information
Wizards only collects personal information to the extent deemed reasonably necessary
to serve legitimate business purposes and to facilitate your requests. We take appropriate
steps to ensure the security and integrity of any information you provide to us
by using industry standard security processes and technology.
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Review, update and removal of personal information
If you have registered an account, you may at any time review or update the contact
information we have for you or inform us that you want us to remove your information
from our database by contacting customer support. Please be sure to include in your
message the name of the feature for which you registered and the email address you
used to register so that we can verify your request.
To make such a request, you may contact us at:
Wizards of the Coast
ATTN: Customer Support
P.O. Box 707
Renton, WA 98057-0707
Call us Monday through Friday, from 9:00 am to 6:00 pm Pacific Time, and also on
weekends from 10:00 am to 4:00 pm Pacific Time.
US/Canada: (800) 324-6496
Other countries: 1 (425) 204-8069
Submit a help request(requires creating an account or signing in to your account):http://wizards.custhelp.com/
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Your California Privacy Rights
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers
of Wizards who are California residents to request certain information regarding
its disclosure of personal information to third parties for their direct marketing
purposes. We do not share our customer"s personal information with unaffiliated
third parties for their own direct marketing purposes. Additionally, you may make
a request to "be forgotten" from our Websites. Upon such a request, with the exception
of organized play statistics, we will remove all information regarding your account
To make such requests, contact customer support at:
Wizards of the Coast
ATTN: Customer Support
P.O. Box 707
Renton, WA 98057-0707
Call us Monday through Friday, from 9:00 am to 6:00 pm Pacific Time, and also on
weekends from 10:00 am to 4:00 pm Pacific Time.
US/Canada: (800) 324-6496
Other countries: 1 (425) 204-8069
Submit a help request(requires creating an account or signing in to your account):http://wizards.custhelp.com/
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Questions and Complaints
Any questions or complaints about Wizards or this Privacy Policy can be addressed
by contacting Customer Support at:
Wizards of the Coast
ATTN: Customer Support
P.O. Box 707
Renton, WA 98057-0707
Call us: Monday through Friday, from 9:00 am to 6:00 pm Pacific Time, and also on
weekends from 10:00 am to 4:00 pm Pacific Time.
US/Canada: (800) 324-6496
Other countries: 1 (425) 204-8069
Submit a help request(requires creating an account or signing in to your account):http://wizards.custhelp.com/
We reserve the right to change this statement at any time. Please visit this page from time to time to check for changes. For additional information about our Websites, please see ourTerms of Use
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ANote to Parents
Wizards has developed its Websites to be an enjoyable experience for children (and
adults) of all ages. We recognize that some younger children may not understand
some of the information contained on the Websites or how the Websites operate. That
is the purpose of the Privacy Policy. Please discuss this statement with your children
so that they will better understand how to use the Websites and the information
they may be asked to provide. Wizards strongly believes that providing its visitors
with accurate and adequate notice about the Websites will lead to informed choices
and decisions about how to use the Websites, as well as protect its users' privacy.
If you have any questions or comments about our policy, please contact us using
the Contact Information provided below.
For all other issues, please contact Customer Support at:
Wizards of the Coast
ATTN: Customer Support
P.O. Box 707
Renton, WA 98057-0707
Call us:Monday through Friday, from 9:00 am to 6:00 pm Pacific Time, and also on weekends from 10:00 am to 4:00 pm Pacific Time.
US/Canada: (800) 324-6496
Other countries: 1 (425) 204-8069
Submit a help request(requires creating an account or signing in to your account):http://wizards.custhelp.com/
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Teenagers (Ages 13-17)
Wizards may collect personal information from users over 13 and under 18 (each a
"teenager"). When a user in this age category submits personal information, Wizards
may, but has not obligation, to request a parent or guardian's email address to
notify the parent or guardian of the teenager's activity. Personal information collected
from these visitors is subject to the policies set forth above.
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Children Under 13
Collection and Use of Children's Personal Information
Wizards may collect and store personal information about children under 13 ("children"
or "child") if it is submitted by way of our registration form and with the parent's
or legal guardian"s verifiable consent. To determine who is younger than 13 years
old and whether parental consent is required, we ask all users who wish to register
to submit their date of birth. Those users that indicate they are under 13 years
of age are directed to a Parental Consent Form. The Parental Consent Form is available
for viewinghere,and it must be signed and returned to Wizards by email, mail or fax, before we will collect information from users who have indicated they are children. If we learn or have reason to suspect that we have collected personal information from a child without parental consent, we will promptly delete it.
If given verifiable permission from a parent or legal guardian, Wizards may collect
and store personal information about a child under 13 including her/his full name,
email address, mailing address, parent's or legal guardian's name, and parent's
or legal guardian's email address. Wizards may also collect demographic information
about a child such as the child's date of birth, gender, and other preferences;
and, combine such information with the child's personal information. Wizards will
only collect this information if it is voluntarily submitted to us by the child
or parent/legal guardian and provided with the parent's or legal guardian"s signed
permission.
The information that a child provides on his/her registration form may be used to:
(a) allow the child to participate in activities on our Websites; (b) participate
in organized play (e.g., contests); and, (c) allow us to send the child promotional
materials, including information about new products, contests, features and enhancements,
special offers, and other events of interest.
Wizards may share kids' personal information with outside entities hired to assist
with internal website support operations (e.g., online product fulfillment, email
services, or technical support). These entities will not use kids' personal information
for any other purpose, and have agreed to maintain confidentiality, surveys, security,
and integrity of all the personal information they obtain from us.
We may also use the information to improve the products and services we provide
our visitors and to better meet their needs.
Other areas of our Websites will facilitate a child"s participation in our Community
features such as forums, wikis, and blogs, as well as creation of a profile. Your
child"s participation may result in public disclosure of the personal information
he or she posts through these features. We will take all reasonable measures to
delete any personal information of a child posted through our Community features
if and when such information is discovered.
Disclosure of Children's Personal Information
Wizards may share children's personal information with outside entities hired to
assist us with operating our Websites or providing Service (e.g. organized play,
community operations, online product fulfillment, email services, marketing, promotions
or technical support). These outside entities will not use this personal information
for any other purpose, and have agreed to maintain confidentiality, surveys, security,
and integrity of all the personal information they obtain from us.
We may disclose personal information in the good faith belief that we are required
to do so by law including, but not limited to, disclosure to law enforcement or
other government officials in connection with an investigation of fraud, intellectual
property infringements, or other activity that is illegal or may expose you or us
to legal liability.
Wizards does not sell, or rent personal information collected from and about its
users (including children under 13) to third parties. However, in the event of a
merger, acquisition, reorganization, bankruptcy, or other similar event, Wizards'
customer information may be transferred to Wizards' successors or assigns.
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Download a PDF copy of the Wizard of the Coast Privacy Policy
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